TERMS AND CONDITIONS of website use

IMPULS and Chatbot ILINCA

Thank you for your interest in IMPULS LEASING ROMANIA IFN S.A. (hereinafter referred to as "IMPULS"), our products, and our services[cite: 1].

We have developed the website https://www.impuls-leasing.ro (hereinafter also referred to as the "site"), which includes an evolutionary intelligent Chatbot system named ILINCA, with the purpose of providing you with a general source of information and a series of Self-Service features[cite: 2, 3].

We recommend that you read these Terms and Conditions in their entirety, as well as the Data Processing Policy, before deciding whether to accept their content and whether you wish to continue the registration process to benefit from the functionalities of the impuls-leasing.ro website and the ILINCA Chatbot[cite: 4].

BY ACCESSING THIS WEBSITE, THE MATERIALS, AND INFORMATION PRESENTED WITHIN IT, AS WELL AS BY REGISTERING AND USING THE ILINCA CHATBOT, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, ACCEPTED, AND AGREED TO THE FOLLOWING TERMS AND CONDITIONS AND THE DATA PROCESSING POLICY, WHICH CONSTITUTE AN AGREEMENT CONCLUDED BETWEEN YOU AS USERS AND IMPULS LEASING ROMANIA IFN S.A. REGARDING YOUR RIGHTS AND OBLIGATIONS[cite: 5, 6].

1. Intellectual Property Rights

This website, including the ILINCA Chatbot, is owned and maintained by IMPULS, and its content is protected according to the law[cite: 7]. All intellectual property rights (including copyrights and database rights) regarding trademarks, service marks, logos, and all other presented materials belong to IMPULS[cite: 8].

Nothing contained on this site constitutes a license or the right to use any image, text, trademark, service mark, logo, or any other materials presented on the site by any person[cite: 9]. The reproduction, republication, translation, distribution, modification, or publication, in whole or in part, of any information from the site is prohibited for all persons without the prior written consent of IMPULS[cite: 10].

Downloading or copying by any methods, including automated ones, of information or materials from the site does not transfer any license of the software programs or any rights over them to the person receiving them, regardless of the means used[cite: 11].

Any data or documents transmitted to this site automatically become the property of IMPULS, without the need for other formalities. They can be used by IMPULS for any purpose, provided it falls within legal boundaries, and may be disclosed by IMPULS, including to any type of competent authorities, in compliance with the provisions of the Data Processing Policy[cite: 12].

You are responsible for respecting all rights of IMPULS and the laws in force. In the event of a breach of these Terms and Conditions, we inform you that IMPULS may take any legal measure to prevent and/or recover the damages suffered, including blocking access to the Chatbot or the website for any user or IP address[cite: 13].

2. Limitation of Liability

We constantly make efforts to ensure that the information we transmit is updated, clear, and concise. However, under no circumstances shall IMPULS be held legally responsible for any inaccuracies, erroneous, or incomplete information presented on the website or through the ILINCA Chatbot[cite: 14].

Under no circumstances shall IMPULS be liable for any direct or indirect damage caused to you or any other person regarding the use of this website, the ILINCA chatbot, the information you obtain by accessing them, or the operations you perform with the help of artificial intelligence[cite: 15, 16]. Furthermore, IMPULS is not liable for any other damages or injuries caused by errors, omissions, malfunctions, delays, or interruptions in operation or transmission, line failures, viruses, failure of your computer, or any other damages of any nature[cite: 16, 17].

Any links to other websites, including those of our partners, are provided solely for enhanced accessibility of information. IMPULS does not assume any responsibility or liability for the content of these sites, nor for the offers, products, or services promoted or commercialized through them[cite: 17].

You may not interpret the information presented on this website as an invitation, offer, or recommendation to contract IMPULS services, purchase any product, or engage in any other transaction or advice in any field[cite: 18]. The information provided through our website is presented for informational purposes only, is highly general, and may sometimes not be relevant to specific individual cases[cite: 19]. Therefore, before making any decision regarding the products presented or any financial planning, it is important to contact an IMPULS consultant who can help you choose the most suitable option for you[cite: 19].

To find detailed and personalized information regarding the financial services offered by IMPULS, contractual conditions, interest rates, commissions, and eligibility criteria, you can contact us by phone: 0212007100 (Call Center) or email: office@impuls-leasing.ro[cite: 20].

We reserve the right to modify at any time and without prior notice the content and/or structure of the website or the functionalities of the ILINCA Chatbot, as well as the right to limit or restrict access to the services described on the site for certain individuals or in certain areas/countries[cite: 20].

3. Use of the ILINCA Chatbot Function

The ILINCA Chatbot is the virtual assistant provided by IMPULS, available 24/7, which provides real-time information to any interested person and facilitates various Self-Service operations for authenticated users[cite: 21]. However, it does not guarantee the correctness of the information, the success of the operations performed, or any final results expected or obtained by the user[cite: 21]. To interact with ILINCA, the acquisition of the necessary hardware and software, the required licenses, and ensuring the Internet connection fall under the exclusive responsibility of the user[cite: 22].

3.1. "Useful Information" (FAQ) available to all users

ILINCA is a robot equipped with an evolutionary intelligent system, trained to answer as many questions as possible and will continue to learn as it interacts with users[cite: 23].

The "Useful Information" section provided by ILINCA is accessible to anyone without authentication[cite: 24]. It is the simplest method to find general information such as obtaining financing approval, invoicing, issuing penalties, information about contract assignment, restructuring, early payment, contract closure upon maturity, issuing power of attorney for damages or traveling abroad, vehicle registration, periodic technical inspection (ITP), license plates, etc[cite: 24].

Personalized requests cannot be sent to IMPULS within this section because we do not collect or process personal data for unauthenticated users, nor do we request or store data or information that allows the definitive, unequivocal identification of the person. Data transmitted by users is treated as anonymous and is not used to identify individuals[cite: 25].

Initiating and continuing the dialogue with ILINCA represents your consent to the collection of any data voluntarily and freely provided by you, which is necessary to provide specific answers while avoiding the excessive or irrelevant collection of such information[cite: 26, 27]. For additional information regarding personal data protection, we recommend accessing the Data Processing Policy[cite: 28].

3.2. ILINCA Self-Service Operations available to Authenticated Users

In order to use the Self-Service functionalities provided by IMPULS through the ILINCA Chatbot—specifically to view and/or benefit from these services—it is necessary to be an IMPULS client or partner and to follow the authentication procedure[cite: 29].

Self-Service operations are dedicated to personal use or exclusively for the use of the entity the user legally represents[cite: 30]. IMPULS transfers non-exclusive, limited, and revocable access rights to users for the services offered through the ILINCA Chatbot[cite: 30].

For performing Self-Service operations, IMPULS collects and processes personal data; therefore, before authenticating, please read the IMPULS Data Processing Policy carefully[cite: 31]. Through this section, personalized requests can be sent to IMPULS. Continuing the dialogue with ILINCA represents your agreement with these Terms and Conditions and the Data Processing Policy[cite: 32, 33].

In order to perform operations and answer questions, the information you provide within the Chat window will be processed using language processing algorithms through a Druid service operated by Druid[cite: 34, 35]. Google services meet the European data protection and security criteria regulated by Regulation 679/2016 - GDPR[cite: 36].

IMPULS and its partners constantly implement generally accepted technology and organizational security standards to protect personal data against loss, misuse, alteration, or destruction, without however being able to offer any guarantee regarding the complete absence of cyberattacks[cite: 37]. Access to the information provided by you is permitted only to IMPULS personnel authorized for this purpose, who are trained to ensure full confidentiality of this information[cite: 38].

IMPULS assumes no liability for any direct or indirect damage caused to users or third parties through the use of the website or Chatbot, nor regarding the virus infection of the device used by the user, nor regarding the consequences of cyberattacks or computer crime[cite: 39].

3.2.1. Accessing ILINCA Self-Service
The Self-Service operations offered by the ILINCA Chatbot are accessible on the official website of IMPULS, www.impuls-leasing.ro[cite: 40]. User registration and authentication involve using, as applicable, in whole or in part, the following categories of data: name, telephone number, email address, date of birth, Personal Numerical Code (CNP), and a copy of your identity document[cite: 41]. Following a secure login registration, the user can be classified into one of the following categories: IMPULS client or IMPULS partner[cite: 42]. Depending on the category, the user will have access to all or only some of the ILINCA Self-Service features[cite: 43].

3.2.2. For IMPULS CLIENTS IMPULS clients are individuals or entities already in a business relationship with IMPULS[cite: 44]. The ILINCA robot is the automated communication environment where an Authenticated IMPULS Client can request[cite: 45]: My Account Request for information display regarding contracts and invoices, obtaining powers of attorney required for traveling abroad, in case of damage, Bucharest parking tickets for electric and hybrid cars, or any other documents specified within the chatbot window[cite: 45]. Updating IMPULS Client Data A legal obligation without which business relationships cannot be initiated or continued[cite: 46]. ILINCA allows the completion of this process 24/7, exclusively online[cite: 47]. The following data is collected: first name, last name, date and place of birth, CNP (or similar unique identifier), domicile, residence, phone number, email address, occupation, employer/nature of activity, politically exposed person (PEP) status, purpose of the business relationship, source of funds/wealth, tax residence, and a copy of the identity document[cite: 48]. Ultimate Beneficial Owner Identification Clients who are private legal entities or trusts are legally required under Law no. 129/2019 to provide accurate, updated info on the ultimate beneficial owner[cite: 54, 55]. ILINCA provides a special intuitive function to submit documents proving registration in: the Central Register (ONRC), the Central Register of the Ministry of Justice (for associations/foundations), or the Central Register of the National Agency for Fiscal Administration (ANAF for trusts)[cite: 56, 57, 58, 59]. IMPORTANT! In the event of a client's refusal to update the required data or to allow its processing, IMPULS is legally obligated under art. 11, paragraph (9) of Law no. 129/2019 to terminate or refuse to continue the business relationship and, where applicable, to draw up a suspicious transaction report[cite: 52, 53]. Alternatively, you can choose to update data via email at: IlincaActualizareDate@impuls-leasing.ro[cite: 51].

3.2.3. For PARTNERS To facilitate access to information regarding IMPULS financing, the ILINCA chatbot serves as the automated communication channel for authorized partner representatives[cite: 60]: Simulations and Calculations Authenticated representatives of IMPULS partners can request the instant display of information regarding non-binding offer simulations, installment calculations, or any other support documents within the chatbot window[cite: 60]. Conditions and Usage To use Partner Self-Service features, you must be a valid representative, complete the secure login procedure, and strictly comply with the Chatbot ILINCA User Guide provided by IMPULS, which you agree to by accessing the service[cite: 61, 62]. * Documents received through the ILINCA Chatbot do not represent a binding offer from IMPULS; the provided information can only be used for informational purposes and may be subject to additional terms and conditions[cite: 66].

IMPULS - LEASING ROMANIA IFN S.A.

Registered Office: Str. Luigi Galvani, nr. 61-63, sector 2, Bucharest, Romania [cite: 67, 68]

Registration Registered under no: J2006020831400 at the Bucharest Trade Register Unique Registration Code: 19820923 VAT/CIF: RO19820923 [cite: 68]

NBR Registers General Register: RG-PJR-41-110094 / 06.04.2007 Special Register: RS-PJR-41-110094 / 04.06.2008 [cite: 68]

Share Capital Subscribed and fully paid-up share capital: 680.000 RON [cite: 68]